Where Is My Return?

Returns follow the following process:

1. Return sent by customer (Royal Mail, DHL, Hermes) (48 - 72 hours)
2. Return received at Tu Pack and processed (Up to 72 hours)
3. Return finalised by Online store (Up to 48 hour)

Things to check:

1 - Has the item been received at Tu Pack? 

Check the Tracking for the delivery company used:  

DHL - https://track.dhlparcel.co.uk/

Hermes - https://www.myhermes.co.uk/track#/

Royal Mail - https://www.royalmail.com/track-your-item

DPD - https://www.dpd.co.uk/service/

Why isn’t my reference number recognised by the tracking website?

There could be a number of reasons for this.

• Please check you've entered the number correctly.
• If you're the recipient, check the sender has given you the right reference number.
• Check the reference number is for an item sent with a service that offers tracking.
• If the item has been sent. The sender might have created a tracking number, but not yet submitted the item into the delivery network. You will need to try later.

2 - Has it been 3 days since the tracked return item was delivered to Tu Pack?

3 - Has the online shop had time to process the return.