If the delivery is packaging or inserts, please let us know by email and we will update you when it arrives.
When you have a delivery of stock, please raise an ASN on Mintsoft at least two weeks before arrival and clearly write the ASN number and attach the paperwork on the outside of the cartons/pallets. This allows us to plan accordingly and reduces potential delays. For instruction how to raise an ASN, please refer to the Mintsoft ASN guide (https://support.mintsoft.co.uk/hc/en-us/articles/360028313252-Create-ASN).
Once your delivery arrives, we aim to book it in on the ASN within two working days, and you will see this reflected on Mintsoft as well as receive an email notification to make you aware.