Tu Pack Returns Policy

When your customer wishes to return their order, please advise they send it with the original despatch note inside, sent to the below address:

[Brand name]

Unit 6 Kwikform Building 

Hales Industrial Park

Coventry 

CV6 6AT

We would advise your customers to send the orders tracked.

Please allow three working days for us to process returns. 

All returned items that are not damaged will be booked back into stock and returned to the appropriate location with the rest of your inventory. This is the case even if the return falls outside of your returns window, in which instance we would advise issuing the customer credit. If a returned item is faulty we will move it to the ‘damaged goods’ location - please see below. 

You will receive a notification for each return we process – please ensure you enable this in your settings as it will be your responsibility to refund the customer and let them know of their refund/exchange being processed. You should refund your customer via your e-commerce or payment platform and notify your customer accordingly.  

Damaged Goods

We will take photos of any faulty products and move them to the damaged goods location, this is an unpickable location. You will be notified via our WMS. It is your responsibility to inform us what you will like us to do with items that are faulty. We will charge 25p per unit per week for stock held in this location. Therefore, please inform us of what you will require us to do with your damaged goods.