Management

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Latest activity by Management
  • Management created an article,

    I'd like to give some feedback.

    We hope it's good!    Good or bad - we love to hear your feedback. You can let us know how you're getting on here.

  • Management created an article,

    How do I use the Success Portal?

    You'll need an account and then you're good to go!   Here is a video explaining how to create an account and submit tickets. 

  • Management created an article,

    Opening Hours

    We are open from 8 am to 5 pm Monday to Friday, excluding Bank Holidays.

  • Management created an article,

    Can I cancel an order?

    Yes, you can! You will need to submit an order query through Mintsoft to change the address on your order. You can find the steps below: Log in to Mintsoft Select help in the panel on the left-han...

  • Management created an article,

    How can I ensure that all of my data on Mintsoft and Shopify is the same?

    The Tech team will complete data checks to ensure that all of the data on Mintsoft mirrors that of Shopify. The main thing that you can do to ensure that the data is identical is to make sure that ...

  • Management created an article,

    How can I check my orders?

    You can do this on Mintsoft. If you select 'orders' on the left-hand side panel and then 'Overview' you can see all the orders you have had with us. You can filter these results by status, for exam...

  • Management created an article,

    How can I check my stock levels at Tu Pack?

    All of your inventory with Tu Pack will be reflected in Mintsoft.    To check your stock levels you will need to go to 'Inventory' and then select 'Inventory Reports' , you will also have the optio...

  • Management created an article,

    How do I add a new product?

    Adding a new product requires some teamwork! You will need to ensure that the product is on your Shopify with all relevant information. Then submit a ticket through our Success Portal using the for...

  • Management created an article,

    Uploading an ASN

    As outlined in our Client Handbook, all inbound deliveries need to have a corresponding ASN on Mintsoft. You can find our Client Handbook here.    Here is a quick step-by-step on uploading an ASN t...

  • Management created an article,

    Packaging Solution

    At Tu Pack we have a fantastic in-house packaging solution that all of our clients have access to. We have a wide variety of high-quality packaging to suit the needs of every brand and we are so pr...