Cancelling an Order

Modified on Mon, 18 Mar 2024 at 03:45 PM

If you would like to cancel an order, please let us know as early as possible to avoid it being incorrectly despatched.

If the request is made pre-1pm, we can cancel an order regardless of the status. However, if this is post-1pm, we can only cancel orders in the below status:

  • New
  • Printed
  • Picked 
  • Backorder

If the order is despatched, and the request comes through post-1pm, a 'Return To Sender' request will need to be made with the courier.

If this is a Royal Mail order, we are unable to request a return to sender, the customer will have to be advised to refuse the delivery.

click here to submit a request on the Success Portal

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